Reservation Policy

FIREDOOR  TERMS & CONDITIONS

Reservations Timings:
Lunch reservations at 12pm are booked on a 2-hour dining time with the table rebooked shortly after. We require all tables to be vacated by 4pm to reset for dinner. Last bookings are at 2pm.
Dinner reservations from 5pm to 6pm are booked on a 2.5-hour dining time with the table rebooked shortly after.

Reservation Confirmation:
Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.

Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at Firedoor.

Should you cancel your reservation within 48 hours (bookings of 1-5 guests) or 72 hours (bookings of 6 or more guests), or fail to show for the booking, a cancellation charge of $235 per person will be incurred. Please contact us on (02) 8204 0800 or info@firedoor.com.au to make any amendments to your reservation.

Additional Safety Measures:
Firedoor will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.

Groups:
Firedoor can accommodate a maximum group size of 10 guests.
For lunch, group bookings of eight guests or more are required to dine on the three-course set menu.

Friday and Saturday Lunch:
For Friday and Saturday lunch, choose to experience our à la carte or three-course chef’s set menu ($155 per person). Please note that all guests at the table must dine from the same menu selection; à la carte and set menu cannot be combined.
Bookings of eight guests or more are required to dine on the three-course set menu.

Dining with Children:
We welcome children who are able to fully partake in our chef’s set menu (lunch and dinner) or à la carte offering (lunch only). However, due to the duration and nature of the experience, it may not be suitable for young kids. Kindly note due to space limitations we are unfortunately unable to accommodate prams and highchairs within our dining space.

Gift Cards: 
Firedoor and Gildas gift cards are valid for three years from date of issue, and welcome to be used during reservations at Firedoor, excluding on special event days such as Valentine’s Day or Firedoor’s Festive Long Lunch, or other events that require pre-payment at the time of booking. Fink gift cards (including Fink restaurant gift cards such as Bennelong and OTTO) are no longer accepted at Firedoor or Gildas.

Service Charge:
A discretionary 10% service charge is applied to all table of six or more guests as a gratuity paid directly to our staff.

Accepted Payment Methods:
We are pleased to accept payment by debit, credit card, and cash. Please note that we do not accept UnionPay.

Credit Card Surcharge:
Please note, a variable surcharge will be applied to all EFTPOS, credit, and debit card payments.

Public Holiday Surcharge:
Should your reservation date fall on a public holiday (such as Good Friday, Easter Saturday, and ANZAC day) a surcharge of 15% will apply to all food and beverage prices.

Special Promotions:
Please note, only one special offer or menu promotion can be applied per booking.